Terms & returns

The company and you

This website is operated by Italian Touch by Francesco Palumbo, registered office 147 Hackney Road, London E2 8JL, England. Questions about these terms: italiantouchinsurrey@gmail.com.

Orders

All order requests are subject to acceptance by Italian Touch, which may decline an order at its discretion. If an order is declined, any payment received is refunded in full by the original payment method.

Handmade pre-orders need a minimum of two days to prepare. The Italian Premium Box is ordered by Wednesday evening and collected on Saturday, 10:00–14:00, at the Food Court, 147 Hackney Road.

To change an order, contact us as soon as possible. We always do our best with last-minute changes, but can only guarantee changes requested by 2pm on the day the order was placed. A change is confirmed once we have confirmed it with you.

Delivery

Online orders are delivered within the United Kingdom only. For delivery outside the UK, contact us with your order and address and we will send a quotation within four working days. Please check local restrictions and duties before ordering.

Freshness

Products are sent in insulated packaging. If food does not seem fresh, email a photo within 24 hours of receipt. If it does not meet our standards, you can choose a free replacement at the next available date or a refund, paid within three days (banks may take a further 3–5 days).

Damage and non-delivery

If an item arrives damaged, email a photo within 24 hours for a free replacement or a refund. If we fail to deliver your order, we will send a free replacement on the next available date or refund you.

Allergies

Please tell us about any allergy or intolerance before ordering so we can confirm the ingredients of each item.